São Paulo, Brasil / 12 Years in Business / Finance/ Business Consulting and Analytics
Targeting higher revenue segment with without higher risks.
CHALLENGE
•Conventional Risk Score tends to reject high-revenue customers, while conventional Revenue Score tends to increase risk level of clients.
•Hard to find high-revenue, low-risk revolvers.
SOLUTION
•Tensor ModelTM technique to jointly predict customer’s risk and revenue dimensions.
•Target high-revenue segments without increase customer risks.
Results
•30+%
increase in net profit for clients
Targeting higher revenue segment with without higher risks.
Challenge
•Conventional Risk Score tends to reject high-revenue customers, while conventional Revenue Score tends to increase risk level of clients.
•Hard to find high-revenue, low-risk revolvers.
Solution
•Tensor ModelTM technique to jointly predict customer’s risk and revenue dimensions.
•Target high-revenue segments without increase customer risks.
Results
•30+%
increase in net profit for clients
“SERGIO AND HIS TEAM HAVE THE IDEAL RISK MANAGEMENT MINDSET TO BRING NEW PERSPECTIVES AND TO MAKE THINGS DIFFERENT AND BETTER”
Rubén Gross | Founder & CEO
Mexico City, Venustiano Carranza, CDMX / 9 years in the market / Boutique consultancy specialized in Customer Experience / Management of strategies related to Customer Experience
Mexico City, Venustiano Carranza, CDMX / 9 years in the market / Boutique consultancy specialized in Customer Experience / Management of strategies related to Customer Experience
Decrease in the time of attention and resolution of insurance claims cases to avoid financial losses due to impact on the promised service levels, and increase the retention of customers and sales compared to those agreed with the business partners.
CHALLENGE
•3 different partner systems for handling claims cases.
•Loss of clients due to late handling of cases.
SOLUTION
•CX strategy with implementation to unify 3 systems
•Implementation of cross-selling programs by CX
Results
•60+%
Time reduction in resolutions
•75+%
Increase in sales
Decrease in the time of attention and resolution of insurance claims cases to avoid financial losses due to impact on the promised service levels, and increase the retention of customers and sales compared to those agreed with the business partners.
CHALLENGE
•3 different partner systems for handling claims cases.
•Loss of clients due to late handling of cases.
SOLUTION
•CX strategy with implementation to unify 3 systems
•Implementation of cross-selling programs by CX
Results
•60+%
Time reduction in resolutions
•75+%
Increase in sales
“The destination is important, while the trip can be enjoyed at all times”
Juan Manuel Noya | Co-Founder & Partner at NodoCX
Bogotá, Colombia / since 2003 / 361° Training and Consulting / Leadership – Communications – Productivity
Bogotá, Colombia / since 2003 / 361° Training and Consulting / Leadership – Communications – Productivity
Skills and behaviors transformation experienced by the leaders let speed up the changes needed in the organization
Challenge
Upskilling in communication and empowerment as well as improving team performance management
Solution
Blended Leadership training program
Results
Easier process
for regional integration
President’s Award 2019
Leadership program
180
Leaders trained
Skills and behaviors transformation experienced by the leaders let speed up the changes needed in the organization
CHALLENGE
Upskilling in communication and empowerment as well as improving team performance management
SOLUTION
Blended Leadership training program
Results
Easier process
for regional integration
President’s Award 2019
Leadership program
180
Leaders trained
“It is a great joint effort. 361° adapted to our organization conditions. We did a perfect match very important between what we have learned and what the leaders needed”
Ana María Gómez | Andean Talent Acquisition & Development Manager
